Frequently Asked Questions
Find quick answers to common questions about trading, accounts, security, and more.
General Questions
How do I create an account?
Click the "Sign Up" button, provide your email address, create a secure password, and complete the verification process. Account approval typically instantly.
What documents do I need for verification?
You'll need a government-issued ID (passport or driver's license) and proof of address (utility bill or bank statement) dated within the last 3 months.
What are your trading hours?
Stock markets follow exchange hours, Forex is available 24/5, and Cryptocurrencies can be traded 24/7. Commodities have specific trading sessions based on the product.
Trading & Fees
What are your commission rates?
Commission rates vary by asset class. Stocks start at $0.005 per share, Forex spreads start from 0.8 pips, and Crypto trading fees are 0.1% per trade. View our complete fee schedule for detailed pricing.
How do deposits and withdrawals work?
Deposits are instant via bank transfer, credit card, or cryptocurrency. Withdrawals typically process within 1-3 business days for bank transfers and instantly for crypto.
Do you offer demo accounts?
Yes, we offer free demo accounts with $10,000 in virtual funds to practice trading strategies risk-free. Contact support for demo setup
Security & Support
How secure is my account?
We use bank-level security including 2FA, biometric authentication, and SSL encryption. 95% of assets are stored in cold wallets with multiple backups.
What if I forget my password?
Use the "Forgot Password" feature on the login page. You'll receive an email with instructions to reset your password securely.